Frequently asked questions

• Zoom Tips & Links

   

  Links

  • Basic Functions
  • Getting Started Guide
  • Voicemail Setup
  • Changing Ringtones
  • Phone Hardware (Requires Manager Approval)

  Walkthrough Videos

   

  Zoom Q&A

  1. How to make a call

     • In the Zoom desktop client or mobile app, click or tap the Phone tab.
     • Enter a name, number, or extension.
     • Click or tap the blue phone icon.

  2. How to transfer a call

     • While on a call, click or tap Transfer.
     • Enter the name of the person to transfer to.
     • Click or tap the blue transfer icon.
     • Select the transfer method.

  3. How to connect to Outlook Calendar

     • Head to the Calendar icon that is located on the top bar.
     • ​​​​​​​Click on “Sign in with Microsoft”.
     • Then you have successfully connected you Outlook Calendar to your Zoom account.

  4. How to change a call to a meeting

     • While in a call click Meet. The meeting will transfer to an instant Zoom meeting.

  5. How to send and receive an SMS

     • In the Zoom desktop client or mobile app, click or tap the Phone tab.
     • Click or tap the SMS tab.
     • Click or tap the pencil icon .
     • At the top, enter the phone number.
     • At the bottom, enter your message then press Enter on your keyboard.

  6. How to check your voicemail

     • In the Zoom desktop client or mobile app, click or tap the Phone tab.
     • Click or tap Voicemail.
     • Locate the voicemail you want to listen to, and click or tap Play.

  7. How to change your voicemail greeting

     • Sign in to the Zoom Web Portal.
     • In the navigation menu, click Phone then Settings.
     • Under Call Handling, click Audio Library.
     • Click Add Audio.
     • Record a new greeting or Upload a file.